Garmonttactical
Reviews: 402

4.3

Calculated on 202 reviews in the last 12 months

Last 3 months: 4.3/5

(out of 51 reviews)

Last month: 4.5/5

(out of 20 reviews)

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4.7 /5

Last review: 18 September 2024

1 March 2024

First I love my Garmont Boots. I have wore the soles off of them. It broke my heart that the new ones I ordered didn’t fit. The return process is crap. I’m still waiting on a refund…but only because they wouldn’t exchange for a larger size. I hate that my only complaint is the hassle of the return. More over I had to pay almost 17 dollars for them to be shipped to me in the beginning and then ask permission to send them back. Once I got permission I had to fork out another 15 dollars to send them back and still waiting on a refund so maybe I’ll buy another pair in the size I need. Fix the return process please! I am a Marine Corps Veteran and hate to think they would treat my brothers and sisters the way I feel I’m being treated.

Reply of the merchant

I hope this letter finds you well. We wanted to reach out to inform you that your recent refund has been successfully processed. The refund amount has been credited back to the credit card you used for the purchase. You should see this reflected on your statement shortly. We understand that returning items can sometimes be a hassle, and we appreciate your patience throughout this process. Our team is dedicated to ensuring a smooth and efficient experience for all our valued customers, and we're glad to have been able to assist you with your refund. Regarding the shipping charges on returns, we'd like to provide some insight into why this is necessary. As a company, we strive to offer high-quality products at competitive prices. However, the costs associated with shipping and handling are significant, and unfortunately, we're unable to absorb these expenses for returns. We continually assess our policies to ensure they align with industry standards and provide the best possible service to our customers. While we understand that shipping charges on returns may be frustrating, they help us maintain the quality of our products and services in the long run. We genuinely appreciate your understanding and continued support as we work to improve our processes and services. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you once again for choosing Garmont. We value your patronage and look forward to serving you again in the future.

29 February 2024

Light, comfortable, great grip. No feet issues after two days on the range.

26 February 2024

Extremely well made and the design is outstanding. But, unless you have the feet of a ballerina you will have problems with sizes. The shoes are VERY narrow. I had to get a pair an entire size above what I usually order just to avoid pain. Very, very narrow.

Reply of the merchant

Hello, Thank you for reaching out to us. We understand the frustration that can come with trying on a new pair of boots. It's true that boots from different manufacturers and styles can vary in fit. At Garmont, we utilize various lasts in our boot construction to accommodate different preferences. A 'last' refers to the form around which a boot is constructed, determining its shape, fit, and overall design. Some of our Garmont boots utilize performance lasts specifically designed for activities that demand agility, responsiveness, and support. These lasts often feature a snugger fit around the heel and midfoot for enhanced stability. Performance Lasts typically offer a tighter fit throughout the boot, providing a secure and precise feel. However, we understand that not everyone prefers a snug fit. That's why we offer a variety of fits depending on the boot style and purpose. Additionally, many of our boots come in wide fit options to accommodate those who prefer a roomier feel. We hope this information is helpful to you. If you have any further questions or concerns, please don't hesitate to reach out.

21 February 2024

I called and spoke with a great service rep who took the time to answer my questions. I really appreciated the help.

21 February 2024

The best boots .

18 February 2024

My shopping experience was great. Shipping was fast, website works well.

17 February 2024

I had a customer service issue. After calling, and speaking to Garmont's representative we found a fair and thoughtful solution to my problem. My interaction with Garmont was simple and professional. I am pleased with my new Garmont boots and look forward to wearing them regularly. Thank you

16 February 2024

I have purchased an additional pair of boots and returned the first pair because the size was incorrect. I have yet to receive a refund for the first pair. I will contact again to find out what is going on with the refund. The boots are however very nice and comfortable.

16 February 2024

Great boots, very comfortable. Also purchased the socks and I liked them so much I ordered 3 more

12 February 2024

return process was a pain and not simple. Additionally they do not provide exchanges so if you dont get the right size you have to start back over before you get your new pair.

Reply of the merchant

Dear Daniel, Good morning and thank you for reaching out to us. Your satisfaction as a customer is of utmost importance to us, and we truly value the feedback you've provided. We are sorry for your frustration regarding our return policy and exchanges. Regrettably, at this time, we are unable to facilitate exchanges directly. Should you wish to replace your boots with a different size or style, you would need to initiate a new order. Please know that your feedback, along with others', serves as invaluable insight into areas where we can enhance our services and better serve our customers. Rest assured, we are diligently reviewing and considering improvements to ensure a smoother experience for all our valued patrons. For any further questions or concerns, please don't hesitate to reach out to us during our operating hours, Monday through Friday from 8:30 AM to 5:00 PM, via telephone at 844-GARMONT or through email at customerserviceUS@garmont.com. Once again, I apologize for any inconvenience our current return procedures may have caused you. Warm regards, Jim Winters

9 February 2024

Great quality, fast shipping

7 February 2024

These boots are the best shoes I’ve ever worn for work. As a woman in LE it’s nice to finally wear boots meant for women instead of using men’s boots !

2 February 2024

Great service, however boots do run a little narrow.

1 February 2024

Grommet broke after one day of use. Submitted the problem over 2 weeks ago and have yet to hear from them.

Reply of the merchant

Thank you for getting in touch with us. I regret to hear about the manufacturing defect affecting your boots, resulting in the detachment of one of the eyelets. After reviewing our records, I have confirmed that your boots are registered with us, although I haven't found any previous correspondence from you. Please be informed that our boots come with a 1-year warranty, and we are more than happy to replace them for you. I have sent you an email outlining the information we require to complete the warranty process. Looking forward to resolving this matter promptly.

1 February 2024

Won't let me input my card information.

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Last review: yesterday

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Garmonttactical (User Enabled)
Italy

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Garmonttactical Reviews: 402

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Garmonttactical
Reviews: 402