Garmonttactical
Reviews: 402

4.3

Calculated on 204 reviews in the last 12 months

Last 3 months: 4.2/5

(out of 54 reviews)

Last month: 4.5/5

(out of 20 reviews)

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4.7 /5

Last review: 18 September 2024

30 March 2024

my “return” was received at the warehouse over a week and a half ago. here i am STILL waiting on my return so i could buy the boots in a different size. talked to someone over customer service through email and they said the warehouse should issue me a refund since it was received. what is going on at this point? crazy i had to pay to ship back the product and still didn’t get my money back.

Reply of the merchant

Hi there, Thanks for reaching out! I apologize for the wait on your refund. We sometimes experience higher volumes than usual, which can slow down processing times.The good news is your refund has been processed! You should see the money back in your account within 24-48 hours. It will be credited to the same credit card you used for the purchase. We appreciate your patience and understanding. Thanks!

30 March 2024

Great boots! Quality is great. The shipping process is fast. I got my boots 4 days after I ordered.

29 March 2024

Fast shipping - love my new boots!

28 March 2024

Great, high quality company and boots.

28 March 2024

Purchased as wides, they are not wides, and the 11.5 is too small. Customer service has yet to get back to me so it looks like this will be my last pair of garmonts.

Reply of the merchant

Hi Dennis, Thanks for reaching out about your boots! I see you previously inquired about your order's delivery, and I apologize we did not see an inquiry regarding your return request. I've gone ahead and processed the return for you now. You'll receive an email shortly with detailed return instructions. Once we receive the boots back in like-new condition, we'll issue a full refund to your original payment method (minus any shipping costs). We appreciate your patience and understanding. Feel free to reach out if you have any questions about the return process! You can reach us Monday through Friday 8:30am to 5pm EST. Email: customerserviceus@garmont.com Tel: 844-GARMONT

26 March 2024

took alot longer to ship than I expected, Haven't got them broke in all the way yet but they seem great so far.

26 March 2024

First time buying these boots and completely disappointed. I contacted you guys about the right boot feeling a little off and snug and the left boot is fine and got no response. I was told by a coworker that they would stretch after wearing a few times. Well that didn't happen so now I'm stuck with a pair of boots I can't wear. I have never worn any boots that felt this way so I guess they will sit in my closet. Total waste of money.

Reply of the merchant

Hi there, Thanks for reaching out! I'm happy to hear from you. I noticed we don't have a record of your previous message, but that's no problem at all. From what you've described, it sounds like your boot might have a manufacturing issue.The good news is all our boots are covered under a one-year warranty! We'd be happy to evaluate your warranty claim and get you a replacement pair if that's what's needed. I'll be sending you a separate email shortly to gather some information to streamline the process. That way, your replacement boots will be on their way to you as soon as possible. Thanks again for contacting us!

19 March 2024

High quality boots. I bought them for my police academy and they hold a shine well. Comfortable and looks like a good fit. I wear these on the Mil side and theyve held up for three years so i have no worries about these.

15 March 2024

I ordered two pairs of shoes they were said to be wide. They were not wide which was disappointing. When I was going to return them I realized I had to pay for shipping back to the company which was $30! The quality of the shoes was great. I wish they would have actually been wide like advertised.

Reply of the merchant

Hello, Thanks for getting in touch with us! We're sorry to hear the Heli and T4 Groove boots you ordered didn't quite fit the way you'd hoped. Both styles do have a wider fit designed for a comfortable experience with a broader forefoot. They typically work well for customers who need a wider size within the "E" width range. We understand it can be tricky to find the perfect fit online, especially for boots. For a more traditional wide option, we recommend checking out our T8 tactical boots, which offer an "EE" width size to accommodate wider feet. We appreciate your patience as you navigate the return process. While we can't currently offer free return shipping due to our size as a company, we hope the information about our T8 boots helps you find the perfect fit in the future! Thank you.

14 March 2024

I realize I have made a mistake, I did order a 7.5 this king it was a 9.5

13 March 2024

The boots are immaculate. They feel extremely comfortable. I will be ordering again. Thank you guys!

11 March 2024

Never received my order. Tried contacting Garmonttactical support and never heard back. Now I'm out of $200. Shady and unacceptable. DO NOT BUY FROM GARMONT. They are content with taking your money and nothing else.

Reply of the merchant

Hello, Thanks for getting in touch with us! I understand you haven't received your order yet, and I apologize for any frustration that's caused. I looked into your order details and noticed we haven't received any previous inquiries from you. It seems the delay might be because UPS, the carrier we used, can't deliver to PO Boxes. To get this resolved quickly, we've reshipped your order to the confirmed address you provided earlier. We'll send you the tracking information as soon as it's available. We sincerely apologize for the inconvenience and appreciate your patience. Please don't hesitate to reach out if you have any questions. Email: customerserviceus@garmont.com Phone: 844-427-6668

7 March 2024

Our Army son loves his boots! We shipped them to his base, no issues & quick.

5 March 2024

Most comfortable footwear I've ever worn!

4 March 2024

very comfortable perfect fit, ordered normal size.

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Garmonttactical (User Enabled)
Italy

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Garmonttactical Reviews: 402

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Garmonttactical
Reviews: 402