Garmonttactical
Reviews: 431

4.2

Calculated on 192 reviews in the last 12 months

Last 3 months: 4.4/5

(out of 51 reviews)

Last month: 4.7/5

(out of 10 reviews)

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4.6 /5

Last review: 7 November 2024

27 November 2023

I never received my order and have reached out via the Garmont website three times with no response. I am nearly convinced they have made off with my 150 dollars plus shipping. My order is 57373 (#19379290_654ed6e5d255f)

25 November 2023

Best boots I've ever owned on my 5th pair

24 November 2023

We had a very positive experience with our Garmonttactical purchase. The equipment is high quality and the shopping experience was painless.

24 November 2023

Fast shipping, thanks!

22 November 2023

Great service

20 November 2023

My daughter was given wrong size in boots in basic training for the army so I Purchased these boots. After just a few days she said she felt the difference in her feet. More support, comfort and no more blisters. That gave her a boost in confidence for her to keep pushing in her training! She’s in her final weeks of training so this was perfect timing!

20 November 2023

Super fast shipping was great. Website easy to navigate.

17 November 2023

I ordered a pair of the T8 NFS 670's in a size 10 to match that of my military issued boots, unfortunately the size 10 was too small. I paid $28.37 to ship them back for a replacement pair. I tracked the package and know it was received by Garmont 4 days ago. I have reached out via email and the Garmont website, but have not received any correspondence back on when I could expect the correct size. I have heard good things about the boots, but the customer service is lacking, at least up until this point.

Reply of the merchant

Thank you for reaching out to us. We appreciate your patience and would like to apologize for the delay in refunding your credit card for your recent return. We handle a significant number of online returns, and we regret that our processing time fell short in this instance. I have confirmed that your return credit has been processed, and the refunded amount should already be reflected on your credit card statement. Your satisfaction is important to us, and we apologize for any inconvenience caused. If you have any further questions or need additional assistance, please feel free to reach out to our customer service team.

17 November 2023

Great product, they run a little narrow but I’m sure there’s a break in period

16 November 2023

Great shopping experience, my only complaint is the lacing on one boot already fell apart after a month and I can’t find my order number to ask for a return/replacement.

15 November 2023

Garmonttactical boots were recommended to me. Combat boots are expensive but after researching and in person recommendations I decided to go ahead and purchase a pair and WOW! Super light and supportive! Almost like a sneaker. Time will tell how well they hold up but based on the reviews and the build of the combat boot that I see in person, I figure they will meet or exceed expectations. Boots are true to size & appealing without compromising functionality. One of the most important things you can do is take care of your feet. I’m happy I purchased a pair of Garmonttactical boots and will do so in the future! Only customer service I experienced was via email. I did not receive direct responses but did get updates regularly on order status. I requested a pair of boots reach me by a certain date and Garmonttactical took care of it much to my surprise! Actions speak louder than words, thank you Garmonttactical!

15 November 2023

There boots I ordered are comfortable right out of the box and true to my size.

10 November 2023

Fast shipping; reliable brand

7 November 2023

No issues, easy website to navigate and good customer service

6 November 2023

If I was only rating the footwear, this would be a five star review. Unfortunately, although I loved the boots (the Nemesis 6) the sizing changed by half a size since I ordered them last, and the first pair I ordered were too small, even though they were the same size I ordered and wore last time. This meant that on top of the $15 in shipping for the first pair, I had to spend another $15 to send the first pair back, and another $15 to order ones that fit. That’s $45 in shipping costs just to get the right size in a boot I’ve worn before. I called Garmont customer service to see if any of these 3 shipping charges could be refunded because they had changed the sizing of the boot since I wore them last, but they refused. I get it that they “need” to charge for shipping, but this left a bad taste in my mouth, so to speak. Bottom line, great boots, but customer service leaves a bit to be desired.

Reply of the merchant

Thank you for reaching out to us regarding your recent boot purchase. We appreciate your feedback and apologize for any inconvenience you've experienced. Upon investigation, we were unable to locate a record of your initial complaint, and we lack sufficient details to fully address the issue. It is our understanding that there should be a consistent fit between your previous and current boots of the same style. To assist us in better understanding the discrepancy, we kindly request additional information about the specific boot you originally purchased compared to the one recently acquired. We regret any delay in our response and appreciate your patience. Your satisfaction is important to us, and we want to resolve the fit issues you've encountered. While we are unable to reimburse shipping charges, we are prepared to offer discounts on your future purchases as a gesture of goodwill. Please provide us with more details at your earliest convenience so that we may better assist you.

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Last review: 7 days ago

Certificate status: VALID

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Garmonttactical (User Enabled)
Italy

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Garmonttactical Reviews: 431

84.7%

4.4%

10.9%

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Garmonttactical
Reviews: 431