Garmonttactical
Reviews: 469

4.3

Calculated on 199 reviews in the last 12 months

Last 3 months: 4.6/5

(out of 49 reviews)

Last month: 4.9/5

(out of 18 reviews)

Filter by rating:

5 stars

338

4 stars

3 stars

2 stars

1 stars

See all reviews

Other indicators

Average product rating

4.7 /5

Last review: 6 January 2025

15 March 2024

I ordered two pairs of shoes they were said to be wide. They were not wide which was disappointing. When I was going to return them I realized I had to pay for shipping back to the company which was $30! The quality of the shoes was great. I wish they would have actually been wide like advertised.

Reply of the merchant

Hello, Thanks for getting in touch with us! We're sorry to hear the Heli and T4 Groove boots you ordered didn't quite fit the way you'd hoped. Both styles do have a wider fit designed for a comfortable experience with a broader forefoot. They typically work well for customers who need a wider size within the "E" width range. We understand it can be tricky to find the perfect fit online, especially for boots. For a more traditional wide option, we recommend checking out our T8 tactical boots, which offer an "EE" width size to accommodate wider feet. We appreciate your patience as you navigate the return process. While we can't currently offer free return shipping due to our size as a company, we hope the information about our T8 boots helps you find the perfect fit in the future! Thank you.

14 March 2024

I realize I have made a mistake, I did order a 7.5 this king it was a 9.5

13 March 2024

The boots are immaculate. They feel extremely comfortable. I will be ordering again. Thank you guys!

11 March 2024

Never received my order. Tried contacting Garmonttactical support and never heard back. Now I'm out of $200. Shady and unacceptable. DO NOT BUY FROM GARMONT. They are content with taking your money and nothing else.

Reply of the merchant

Hello, Thanks for getting in touch with us! I understand you haven't received your order yet, and I apologize for any frustration that's caused. I looked into your order details and noticed we haven't received any previous inquiries from you. It seems the delay might be because UPS, the carrier we used, can't deliver to PO Boxes. To get this resolved quickly, we've reshipped your order to the confirmed address you provided earlier. We'll send you the tracking information as soon as it's available. We sincerely apologize for the inconvenience and appreciate your patience. Please don't hesitate to reach out if you have any questions. Email: customerserviceus@garmont.com Phone: 844-427-6668

7 March 2024

Our Army son loves his boots! We shipped them to his base, no issues & quick.

5 March 2024

Most comfortable footwear I've ever worn!

4 March 2024

very comfortable perfect fit, ordered normal size.

1 March 2024

First I love my Garmont Boots. I have wore the soles off of them. It broke my heart that the new ones I ordered didn’t fit. The return process is crap. I’m still waiting on a refund…but only because they wouldn’t exchange for a larger size. I hate that my only complaint is the hassle of the return. More over I had to pay almost 17 dollars for them to be shipped to me in the beginning and then ask permission to send them back. Once I got permission I had to fork out another 15 dollars to send them back and still waiting on a refund so maybe I’ll buy another pair in the size I need. Fix the return process please! I am a Marine Corps Veteran and hate to think they would treat my brothers and sisters the way I feel I’m being treated.

Reply of the merchant

I hope this letter finds you well. We wanted to reach out to inform you that your recent refund has been successfully processed. The refund amount has been credited back to the credit card you used for the purchase. You should see this reflected on your statement shortly. We understand that returning items can sometimes be a hassle, and we appreciate your patience throughout this process. Our team is dedicated to ensuring a smooth and efficient experience for all our valued customers, and we're glad to have been able to assist you with your refund. Regarding the shipping charges on returns, we'd like to provide some insight into why this is necessary. As a company, we strive to offer high-quality products at competitive prices. However, the costs associated with shipping and handling are significant, and unfortunately, we're unable to absorb these expenses for returns. We continually assess our policies to ensure they align with industry standards and provide the best possible service to our customers. While we understand that shipping charges on returns may be frustrating, they help us maintain the quality of our products and services in the long run. We genuinely appreciate your understanding and continued support as we work to improve our processes and services. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you once again for choosing Garmont. We value your patronage and look forward to serving you again in the future.

29 February 2024

Light, comfortable, great grip. No feet issues after two days on the range.

26 February 2024

Extremely well made and the design is outstanding. But, unless you have the feet of a ballerina you will have problems with sizes. The shoes are VERY narrow. I had to get a pair an entire size above what I usually order just to avoid pain. Very, very narrow.

Reply of the merchant

Hello, Thank you for reaching out to us. We understand the frustration that can come with trying on a new pair of boots. It's true that boots from different manufacturers and styles can vary in fit. At Garmont, we utilize various lasts in our boot construction to accommodate different preferences. A 'last' refers to the form around which a boot is constructed, determining its shape, fit, and overall design. Some of our Garmont boots utilize performance lasts specifically designed for activities that demand agility, responsiveness, and support. These lasts often feature a snugger fit around the heel and midfoot for enhanced stability. Performance Lasts typically offer a tighter fit throughout the boot, providing a secure and precise feel. However, we understand that not everyone prefers a snug fit. That's why we offer a variety of fits depending on the boot style and purpose. Additionally, many of our boots come in wide fit options to accommodate those who prefer a roomier feel. We hope this information is helpful to you. If you have any further questions or concerns, please don't hesitate to reach out.

21 February 2024

I called and spoke with a great service rep who took the time to answer my questions. I really appreciated the help.

21 February 2024

The best boots .

18 February 2024

My shopping experience was great. Shipping was fast, website works well.

17 February 2024

I had a customer service issue. After calling, and speaking to Garmont's representative we found a fair and thoughtful solution to my problem. My interaction with Garmont was simple and professional. I am pleased with my new Garmont boots and look forward to wearing them regularly. Thank you

16 February 2024

I have purchased an additional pair of boots and returned the first pair because the size was incorrect. I have yet to receive a refund for the first pair. I will contact again to find out what is going on with the refund. The boots are however very nice and comfortable.

Information for the customer

Last review: today

Certificate status: VALID

Reviews in mediation: 0

Means for the verification of reviews

Information on the company

Garmonttactical (User Enabled)
Italy

Visit the website Contact the seller

Garmonttactical Reviews: 469

85.1%

4.1%

10.9%

Filter by rating:

Other indicators

Reply of the merchant

Reply of the merchant

Reply of the merchant

Reply of the merchant

Information for the customer

Information on the company

Garmonttactical
Reviews: 469