Garmonttactical
Reviews: 510

4.3

Calculated on 185 reviews in the last 12 months

Last 3 months: 4.4/5

(out of 33 reviews)

Last month: 4.5/5

(out of 13 reviews)

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4.7 /5

Last review: 22 April 2025

27 December 2024

Shipping was fast even for the upcoming holiday

24 December 2024

I ordered these as recommended from others and as said; they're great quality boots. Perfect fit, light and VERY comfortable. Exactly what I needed Thank you!

23 December 2024

Shopping was good but I still haven’t received the item ordered. Order was placed on December 8th and shipped but has been stalled for a while.

23 December 2024

It was easy to find what I was looking for. The boots were for my daughter in the Army and she loves them. They fit her perfectly and are very comfortable. Thanks so much!!

18 December 2024

Customer service was a breath of fresh air. Perfectly spoken English, eager to listen and remedy a situation. Not many places left that the fella on the phone has skin in the game, builds the product, fulfills orders, deals with customers and is likely an owner. THAT is the epitomy of proper customer service. Well done JIM !!

18 December 2024

The boots seem to be great quality and I had a good purchasing experience until I needed to return the boots I purchased to possibly get a different size. There is no way to exchange them so I had to return them. On top of that, there are no free returns. I’m having to pay to return them myself. Because of this I will not be repurchasing any Garmont boots.

Reply of the merchant

Hello, Thank you for contacting us about your recent order and the return shipping cost. We understand that shipping costs can add up, and we appreciate you bringing this to our attention. At Garmont, we strive to offer competitive pricing and excellent customer service. While we currently can't cover return shipping costs like some larger companies, we're always looking for ways to improve the return process for our valued customers. I've shared your feedback with our management team, who are committed to providing exceptional value for our high-quality products.

18 December 2024

I paid to have boots sent to my to be sure they arrived in time for his birthday. They arrived almost a week late, did not fit at all and you don’t offer his size. When we went to get a return slip to ship them back, we were told we also had to pay for return shipment. So, now I am nearly $50 in the hole just on shipment fees for a product we cannot use. Will not order from here again.

Reply of the merchant

Hello, Thank you for reaching out to us. We apologize for the delay in your delivery and that the boots didn’t fit your son. We know how frustrating that can be. We looked into your order and see that you placed it on December 3rd and we shipped them out on the 4th with a delivery date of the 10th. We understand that return shipping costs can add up. Unfortunately, as a smaller company, we’re unable to offer free returns like larger online retailers. We strive to keep our prices competitive while providing quality products. Again, we apologize for any inconvenience.

13 December 2024

These folks are really great to buy from!! They keep you postedt on shipping and give you discounts that you don’t expect ! Boots are always a perfect fit!!

13 December 2024

Exceptional customer service, quality products, and fair pricing. I will certainly be buying from them again.

13 December 2024

Boots arrived quickly.

13 December 2024

2nd pair I've purchased in two years. As always the transaction was perfect, it couldn't have been any better. Well unless they were a gift.....

11 December 2024

Processing and shipping time are ridiculous slow, I ordered boots for my wife that she needed for the 96 hour forge in bct by the time the item was processed and shipped 2 weeks before the forge she was already in the field and didn’t get them until after. At least offer 2 day shipping and don’t take a week to process an order. Won’t ever buy from this company again. Thanks for putting our soldiers first by taking your sweet time

Reply of the merchant

Hello and thank you for reaching out to us. Thank you for your patience and understanding as we worked to resolve an issue with your wife's boot order. We sincerely apologize for the unexpected delay in processing and shipping her order. Unfortunately, a system error hindered the order from being processed promptly, and we regret that this oversight went unnoticed for a period of time. We understand the importance of timely deliveries, especially for those who serve our country. We deeply value the sacrifices your wife and her family make to keep us safe. Once again, we apologize for any inconvenience this delay may have caused.

11 December 2024

Good company and good service.

8 December 2024

Easy and the boots arrived fast.

4 December 2024

Return policy sounds more customer friendly than it is. I had to pay to ship it with mandatory tracking and didn’t get 100% refund for unused boots. I guess putting my foot in a boot to test fit for less than a minute counts against me. 10/10 recommend other companies. I got weird duck feet from decades of swimming, so I don’t count that against them. I count the financial loss and return policy ambiguity that favors the company against them.

Reply of the merchant

Hi there, Thank you for reaching out to us. We understand how frustrating it can be to wait for a refund. As a smaller company, we unfortunately can't offer free return shipping. Additionally, our warehouse team needs to inspect all returned boots to ensure they're in brand-new, resalable condition. The return process can take up to 8 business days, especially during the busy holiday season. We'll process your return as quickly as possible and issue a refund to the original credit card. Thanks for your patience and understanding.

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Last review: 6 days ago

Certificate status: VALID

Reviews in mediation: 1

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Garmonttactical (User Enabled)
Italy

Category: Sport

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Garmonttactical Reviews: 510

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4.1%

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Garmonttactical
Reviews: 510