Residenza 725
Recensioni: 1.909

star-rating
4,7
/5
Calcolato su 299 recensioni negli ultimi 12 mesi
 
Ultimi 3 mesi: 4,5/5  
(su 54 recensioni)
Ultimo mese: 4,8/5  
(su 18 recensioni)

Filtra per voto:

1.615
94
51
33
116
Altri indicatori
Ultima recensione: 10 gennaio 2025
star-rating
1
/5
26 maggio 2022
I just received the items I ordered. In the package, there are two products were damaged including the face mask and the anti aging serum. The boxes of the products were squeezed hardly and had scratched marks on boxes of the two products. so many damages including the serum. And the box of Anti-Aging serum was soaking wet because because the content of the bottle leaked out. Turns out the serum box was soaking wet. I don’t understand why you shipped the products which had The hand scratches and damages on and didn’t take care of the products carefully before shipping and causing all the damages. I have attached photos so you can see what happened to the products I received.The box of the package is fine, but the products you put in the package box were visibly damaged badly. I bought the products as my mother’s birthday gift however I received the damaged products in the package box.. This is my first time ordered items from Coltorti also the last time. very disappointed experience. I had paid the taxes to the carrier. Will the refund also includes the taxes I have paid for the carrier? and Also you mentioned the return products must be shipped within 7 days from now. I cannot do that because I will be out of the town. Also, I don't even know how much the shipping will cost also how they going to pick up this package. It might take a very long time for this process. My mother’s birthday is today. We are extremely disappointed with the way you handle the items I ordered which were damaged and now you request to ship back in 7 days. I don't think it's the customer’s responsibility to deal with this by ourselves. And also once I ship back will I receive the product without damage in 7 days??? Can you either ship the one without damage or refund for the damaged items??
Risposta del venditore
Dear Lillian, We do apologize for the inconvenience and we have already issued a refund for the 2 damaged products. Please let us know if you need any further help. Kind regards, Coltorti Customer Care
star-rating
5
/5
26 maggio 2022
Articolo super e velocissimi nella spedizione. Soddisfattissima!
star-rating
5
/5
25 maggio 2022
Fast shipping
star-rating
5
/5
25 maggio 2022
Perfect and fast service-new quality product for a great price! Will buy from again.
star-rating
5
/5
24 maggio 2022
It was a very good experience shopping with you unfortunately I had to return my shoes as they were to big but Perla was so very helpful in guiding me in this process.
star-rating
5
/5
24 maggio 2022
Servizio impeccabile
star-rating
1
/5
24 maggio 2022
It isn’t obvious on the website as prices are in £ but the clothes come from Italy. This means an unexpected tax bill. Please make it more obvious (prices in €) that items will be shipped from Europe.
Risposta del venditore
Dear Lorraine, The information about tax not being included in the final price is indicated in the item's page, at checkout and in the confirmation email. Please refer to our policy for more information: https://www.coltortiboutique.com/en_gb/shipping-uk Kind regards, Coltorti Customer Care
star-rating
1
/5
22 maggio 2022
Very slow response! There's no customer service number!
Risposta del venditore
Dear Lili, We are very sorry to hear that - we kindly remind you that our team is available from Monday to Friday: 9:00 am - 5:30 pm (Italian time). Please contact us at support@coltortiboutique.com if you need any further assistance. Kind regards, Coltorti Customer Care
star-rating
5
/5
21 maggio 2022
Super fast shipping and great packaging I paid my new A.P.C bag with a -50% discount Considering that it is rarely discounted anywhere in that size and color, that’s a real bargain ! I can only recommend Coltorti !
star-rating
5
/5
20 maggio 2022
Shipping was fast service was excellent product amazing ‼️‼️‼️ Will be ordering again
star-rating
5
/5
20 maggio 2022
Excellent, fast service.
star-rating
5
/5
19 maggio 2022
Quick and efficient! Definitely would order again from Colorti
star-rating
5
/5
19 maggio 2022
I received my shoes quickly and they were at a great price!
star-rating
5
/5
19 maggio 2022
Love my bag
star-rating
5
/5
19 maggio 2022
Fast delivery and item was as expected

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Ultima recensione: oggi
Stato certificato: VALIDO
Recensioni in mediazione: 0

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Informazioni sull'azienda

 

Residenza 725 (Utente Attivo)
Via Gallodoro, 48
Jesi (AN)
Italia
Partita IVA 02087710428