Brooks England
Reviews: 585

star-rating
4.6
/5
Calculated on 529 reviews in the last 12 months
 
Last 3 months: 4.7/5  
(out of 155 reviews)
Last month: 4.9/5  
(out of 38 reviews)

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Average product rating
4.8 /5
Last review: 25 November 2024
star-rating
5
/5
28 June 2024
I just needed a replacement tension pin and shackle and I was delighted to find that Brooks not only sells them for a very reasonable price, but also shipped very quickly! The actual replacement of those parts on my saddle was a different story, and a serious challenge, but not a reflection on my shopping experience!
star-rating
5
/5
28 June 2024
Order was easy and delivery was prompt.
star-rating
4
/5
28 June 2024
Great shopping experience; Delivery was askew, as the shipper apparently sent the parcel to the wrong shipping point, once it hit shore; otherwise, it's a beautiful seat, what I ordered, and once installed, will provide years of comfortable riding!!
star-rating
5
/5
27 June 2024
Le choix d'une selle n'était pas trop difficile. La commande et le paiement également. Livraison rapide. J'ai traité la selle comme indiqué avec les produits commandés. C'est une vrai oeuvre d'art, elle est toujours dans mon salon pour être admirée avant de rejoindre mon vélo (un Motobécane T10). Mais j'avoue que vu l'épaisseur du cuir et la dureté à neuf, j'ai un peu peur d'avoir mal aux fesses au début!...
star-rating
5
/5
27 June 2024
Site internet agréable et facile à utiliser, rapidité de la livraison.
star-rating
5
/5
27 June 2024
Very smooth
star-rating
5
/5
27 June 2024
Excellent service quick delivery and very comfortable saddle.
star-rating
5
/5
27 June 2024
Schnellste Lieferung; wie erwartet beste Qualität! Unbedingt empfehlenswert!!
star-rating
5
/5
26 June 2024
I find the products and the way they are showcased to be superb! I easily found what I was looking for and the purchase process was simple. I prefer Brooks saddles on all my bikes and am eyeing a nice leather saddle bag for my new B67 saddle. This is my second purchase from Brooks and it won't be my last.
star-rating
5
/5
24 June 2024
High quality of the products, express shipment, I’ll be back for sure!
star-rating
5
/5
24 June 2024
Brook’s website has an Intuitive interface. I enjoyed to be notified when my reference was back in stock so I can order. I’ve made a mistake in ordering the wrong ref. Both the re-order and the return processes were extremely easy. I had an interaction with the customer service; Laura was very caring and helpful. I would definitely renew my experience whenever I get the chance to.
star-rating
1
/5
23 June 2024
Ich habe mehrere Sättel und Griffe der Firma Brooks gekauft. Dabei hatte ich mehrere Brüche der Sattelgestelle. Teilweise nach kurzer Gebrauchzeit. Die Sättel wurden von einem autorisierten Fachhändler montiert. Das Problem dabei war die Erreichbarkeit, die Kommunikation und das Kulanzverhalten der Firma Brooks/Selle Royal. Leider ist die Kundenunfreundlichkeit meiner Meinung nach nicht zu toppen.
star-rating
2
/5
23 June 2024
The saddle is great BUT I was charged a huge amount of duties, even though the website very clearly said taxes included. Brooks has not provided a refund of the extra taxes, instead telling me to claim it from the shipping company. The shipping company though says Brooks must sort it out themselves. I DO NOT recommend buying from this site.
star-rating
5
/5
23 June 2024
Easy to navigate, find the product, read the co text, make a choice and order. Thus 5 stars
star-rating
5
/5
23 June 2024
Excellent!

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Information on the company

We are the oldest continually operating saddle company in the world and have been making saddles since before the invention of the bicycle.

Brooks England (User Enabled)
Via Vittorio Emanuele 119
36050 Pozzoleone (Vicenza)
Italy
VAT number IT01577350240
Tel. 0444461100