Garmonttactical
Reviews: 482

4.3

Calculated on 188 reviews in the last 12 months

Last 3 months: 4.3/5

(out of 47 reviews)

Last month: 4.3/5

(out of 8 reviews)

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4.7 /5

Last review: 15 February 2025

15 February 2025

Great!

13 February 2025

Great communication with customer service, easy navigation of website, military discount, and on sale. Fit about true to size, if you have any doubt, order 1/2 size up. Requires a little break in but seem durable and of good quality.

10 February 2025

I placed my order online. Once the order was submitted I realized the shipping address was my billing address instead of my son’s address. I called customer service and my address was changed without hesitation. Excellent customer service. The boots arrived quickly and were perfect!! Highly recommend

4 February 2025

Fast shipping, quality products.

30 January 2025

Frustrating so far. I have paid over 60.00 in shipping fees only because the first pair of boots were a half size too big. I returned the boots and paid shipping for them. I bought a second pair as required by the website. That second pair is now lost in the mail. Overall I have paid two different shipping fees for new boots and one return shipping fee. And I don’t have the boots I want. I have paid $215.00 for boots that cost $155.00

Reply of the merchant

Good afternoon, William, I'm so sorry to hear that your order was lost by the Postal Service. I've processed a replacement order for you, which has been shipped via UPS at no additional cost to you. We're hoping this shipping method will ensure a quicker and more reliable delivery. Regarding our return process, we appreciate you sharing your feedback about shipping costs. We understand the expense can be frustrating. At Garmont, we're committed to providing both competitive pricing and excellent customer service. While we're not currently able to offer free return shipping like some larger companies, we're always exploring ways to enhance the return experience for our valued customers. I've passed your comments along to our management team, who are dedicated to offering exceptional value alongside our high-quality products. Thank you for your understanding.

27 January 2025

Very good at creating a informative page

24 January 2025

I didn't appreciate having to pay for return shipping to do a size exchange for my active duty AF member son's boots that I surprised him with for Christmas. In fact, I had to pay for shipping 3 times in order to order the boots, return them, and then reorder the correct size. In addition, I asked to return the boots on December 27 and sent them shortly after. I had to follow up with an email on January 16 (after having to check my credit card statement many times to see if I had been credited for the original purchase) because I still had not received my money back. I finally received it on 1/17.

Reply of the merchant

Hello, Thank you for reaching out to us about the return shipping costs for your recent order. We understand that shipping can add up, and we appreciate you bringing this to our attention. At Garmont, we're committed to providing both competitive pricing and excellent customer service. While we don't currently cover return shipping costs, we're always looking for ways to improve the return experience for our valued customers. We also sincerely apologize for the delay in receiving your refund. The holiday season is a particularly busy time for us, leading to a higher volume of returns and a slightly longer processing time. Your feedback is valuable to us. I've shared it with our management team, who are dedicated to ensuring our customers receive exceptional value for our high-quality products. Thank you for your understanding.

24 January 2025

My experience was great, fast shipping and easy to order.

16 January 2025

Website was easy to navigate. Products well priced, diverse choices with detailed descriptions, and plenty of size options. Shipping/ delivery came in time frame that was given. My son loves his boots. He said they are comfortable, somewhat water proof, durable, and "a heck of a lot better than his program issued boots! " His feet a much happier.

7 January 2025

The process was relatively quick. I had read a review of Garmont boots on Gritty Soldier and knew that your boots would be the best boot for the Fan Dance in Wales. That is why I chose your boot. I had issue boots left over from my Army days and they did not cut it for the long walk up and down the mountains that I plan on doing.

6 January 2025

Shoes fit true to size. My son loves them says they feel like tennis shoes, very comfortable. He's in BCT so hoping they stand the test of time. But overall happy

5 January 2025

I had an issue that was solved right away. Thanks to Jim Winters who took care of my concerns. Love my Garmont Boots!

3 January 2025

No issues. Shipped on time over seas and got delivered without problems. 2 days on the boots so far and they feel great.

31 December 2024

Garmon makes a quality boot, but their sizing seems a bit off. I ordered two different boots in the same size, but the width is drastically different. Both high quality and a great price, but an advisement on width would be appreciated before purchase (if there was one, and I missed it, my apologies, and rating would be 5 stars.)

31 December 2024

Great shopping experience, but some part of tactical boots started to come apart with only 3 days of use

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Last review: 6 days ago

Certificate status: VALID

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Garmonttactical (User Enabled)
Italy

Category: Sport

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Garmonttactical Reviews: 482

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Garmonttactical
Reviews: 482